Crunchyroll complaint?

Do you have a dispute or a bad customer experience with Crunchyroll? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Crunchyroll customer service runs through the Crunchyroll Help Center, linked in the contact details above: its Contact Us button opens a chat with the Crunchyroll AI Assistant, and the Help Center has articles on account, billing, technical and store questions. Sign in with the email address on your account first, and have the date and amount of any disputed charge and the place you subscribed ready.

Charge on your account you do not recognise? Start your complaint here as well, and we push it out to Crunchyroll by email, social media and printed letters.

No: Crunchyroll publishes no customer service phone number and no support email address. Its support runs through the chat and the articles in the Crunchyroll Help Center. If you subscribed through Apple, Google Play, Amazon, Roku or a games console, billing questions go to that store, which handles its own charges and refunds.

Be careful with phone numbers in search results that claim to be Crunchyroll support, and never give card details or your account password to an unofficial line.

To cancel a Crunchyroll subscription bought directly from Crunchyroll, sign in on the Crunchyroll website and end the membership in your account settings. If you subscribed through an app store or device platform, such as Apple, Google Play, Amazon or Roku, cancel it in that store's subscription settings instead, because deleting the app does not stop the store billing you. Take a screenshot of the confirmation and keep the cancellation email.

Charged again after cancelling? Raise it through our complaint process, and our trained AI opens a case and keeps coaching you on what to send Crunchyroll or the store next.

How you get a Crunchyroll refund depends on who billed you. For a membership or store order paid directly to Crunchyroll, ask through the Crunchyroll Help Center chat with the charge date, the amount and the email address on the account; Crunchyroll decides those requests under its terms and the consumer law that applies where you live. For a membership billed by Apple, Google Play, Amazon or another platform, request the refund from that platform, because it took the payment.

Keep the receipt, a screenshot of the membership page and the bank statement line for each charge.

Refused a refund you believe you are owed? We help you write the complaint in minutes, with the charges, the dates and your cancellation laid out clearly.

Be careful. Crunchyroll's help centre warns about phishing emails sent from look-alike addresses, and in 2026 support ticket records with names and email addresses were taken from an outside support provider, which makes convincing fakes easier. Sign in by typing the address yourself, never through a link in the message.

Nothing has been reported about Crunchyroll here yet. Our research shows what typically goes wrong at streaming subscription services: charges after a membership was cancelled, renewals after a trial that people did not expect, refunds for plans billed through an app store, accounts locked or taken over, playback problems on particular devices, and titles leaving the library in a country.

Billed for a membership you already ended? Be the first to report it: your case opens the record for the next Crunchyroll subscriber who spots the same charge.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Crunchyroll through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Crunchyroll can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.