Crownbill complaint: Crownbill trial cancellation blocked and money still charged

**Complaint Against Crownbill – Unauthorized Charge and Failed Subscription Cancellation**

I signed up for a trial subscription through Crownbill and attempted to cancel it before the trial period expired.

Initially, I was able to click the “Cancel Subscription” button. However, a pop-up then appeared showing only the option “Continue Subscription.” There was no way to actually complete the cancellation process.

**I even recorded a video documenting this faulty cancellation process.**

Despite my attempt to cancel, money was still deducted from my bank account. Instead of addressing my specific complaint, Crownbill only provided generic, automated responses about automatic subscription renewals.

I have also been unable to obtain a refund through my bank, as Crownbill apparently rejected the chargeback request.

I find this behavior extremely unprofessional and unacceptable. Making it technically difficult for customers to cancel their subscriptions and subsequently refusing to issue refunds raises serious concerns about the company’s business practices.

**I am once again demanding that Crownbill issue a full refund of the amount charged without my intended consent and finally conduct a proper investigation into this matter.**

I expect Crownbill to take responsibility for its faulty cancellation process rather than continuing to dismiss my complaint with generic responses.