Covet Fashion complaint: AE/Covet Fashion refuses to correct their glitches and refuse to give us what we rightfully won.

Covet Fashion is a Fashion Game recently and unfortunately acquired by EA. In the game, you create houses that can rally to obtain rally prizes and win tiles to complete 3 boards that will give you prizes and closet value. In order to win, you have the enter 12 challenges and gain a certain individual and global scores in order to win. Since EA acquired it, the game has been plagued by glitches that repeat day after day, are never fixed nor justly compensated. There are various glitches right now that not only are making us loose closet value but real money. It’s been more than a week that the closet value is stuck and no matter what you buy or won, the value is never added.

The Daily and limited goals are not working, even for the players that pay $5.99 USD. In this 2 cases, if they respond the reply is that they’re aware and are working on it, but still for more than a week, they haven’t fixed it. You buy things and they’re not added to your closet. But some of us never receive a reply to our tickets and they turned the comments off on their social media. On December 6, 2023, the game glitched once again and the scores for 2 of the challenges weren’t properly summed, making all houses to loose both challenges and therefore the whole rally. After days of silence on their part they awarded us 10 rally pieces to all houses.

When we started complaining, they say that the pieces were awarded by rally difficulty and the amount of challenges submitted. They perfectly know that rallies are divided in 3 modes with a different amount of pieces. Classic 8, Fancy 18 and Fierce 35. But they only awarded pieces as if all houses only rally classic. We started complaining again and a supervisor named Arielle told us that they couldn’t award all the 35 to the fierce house, because all members did not entered the 2 challenges and we’re temporarily removed from the house and because the House Officers removed members and the remaining members never cleared the game’s cache, we altered the scores and lost.

This is certainly not true, because my house had perfect participation in both challenges and the game provides the evidence. And I can’t believe all the houses in the game had members that missed the exact same 2 challenges.
So we started complaining all over again and now they say that by the 3rd challenge it was already fixed and that they can’t give us the remaining 25 tiles nor compensate us. Mind you, their costumer service is awful. They tend to copy paste their responses, so everyone receives the same generic, responses. They don’t have knowledge of how the game works and most of the time they don’t even understand what we are complaining about. Meanwhile, we lost the rally, the prizes and our real money.

I have evidence of their messages too. They are blaming us and don’t want to admit their error, because I believe this is their new tactic to force us into rallying and buying things with real money all month long. I have more evidence of you require it.