Coventry Building Society complaint?

Do you have a dispute or a bad customer experience with Coventry Building Society? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Call Coventry Building Society on 0800 121 8899, email support@thecoventry.co.uk, send a secure message after logging in online, or visit a branch. Complaints can also be made through the make a complaint page on its website or by letter to the Society's customer relations team. Have your account or mortgage number ready, and ask for a complaint reference. Co-operative Bank and smile customers use the Bank's own contact routes, not the Society's.

Savings rate cut or a mortgage offer delayed? Start your complaint here as well: we push it out to Coventry Building Society by email, social media and printed letters.

Coventry Building Society aims to phone you soon after you complain, and an adviser tries to resolve the complaint straight away, confirming the result in a summary resolution letter. If it needs investigating, the Society keeps you updated and then sends a written final response by post with its findings and its decision. You can complain by phone, through the make a complaint page, by secure message, in a branch or by letter. Give your account or mortgage number, the dates and the outcome you want, and keep every letter.

Product switch delayed or a rate you did not agree to? Open a case with us: our trained AI keeps coaching you on how to reply to the final response and when to push again.

Yes. Coventry Building Society bought The Co-operative Bank, including smile, on 1 January 2025. The Society offers no current accounts of its own and points people who want one to the Bank. For now the Bank still runs its own products, contact routes and complaints process, so a problem with a Co-operative Bank or smile account is raised with the Bank, and a problem with a Coventry savings account, ISA or mortgage with the Society. The Society has proposed moving the Bank's business into Coventry Building Society itself, subject to court approval; keep any letters about that transfer with your account records.

Yes: the Financial Ombudsman Service settles disputes between consumers and financial businesses in the UK, and that covers complaints by Coventry Building Society members and customers about its savings, mortgage and other financial products and services. The Financial Ombudsman Service generally expects the Society to have had the chance to put things right first, so keep a record of every call, branch visit, secure message and reference number.

Interest paid at the wrong rate? We help you write the complaint in minutes through our complaint process, drawing on thousands of complaint letters that actually worked.

Be careful if it asks you to move money, make a payment or update your account. The Society warns that fraudsters use changes such as The Co-operative Bank joining it as a cover story, and it never asks for personal or financial details by text. A firm calling itself CNV Bank or BV Bank has also copied its details.

Nothing has been reported about Coventry Building Society here yet. Our research shows what typically goes wrong at UK building societies: savings rates cut or fixed deals ending with little notice, ISA transfers in or out that take too long, mortgage applications and product switches that drag, early repayment charges, and accounts blocked during security checks.

ISA transfer stuck between providers, or interest paid at the wrong rate? Be the first to report it: your case opens the record for the next Coventry member with the same problem.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Coventry Building Society through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Coventry Building Society can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.