My complaint:
Made an online reservation yesterday (27Dec) for 8pm. Wasnt seated until 8.50pm! Family of 4 that traveled 1 15 hrs for the special Shrimp Tuseday as was told NOT AVAILABLE until 2JAN bearing in mind website DOES NOT state this. Spoke several times to the Manger (Baban) who contined to lie to me :
1. We don’t have the stock
2. Chef would not allow me to authorize the offer
3. If I did it for you I would have to for everyone else
4. I’ve made a loss today of £340 out of my own pocket .
5. I’m working for free???!
We then got seated to a filthy table which behind had SPIT. Called Baban over who said a previous customer drank too much and SPAT. So why wasn’t this cleaned straight away??! He then decided to clean it. In the meantime he moved us over to another table that was not ready as customers were still having their meal. We then had to wait another 10mins to be seated. We ordered the Prawn Basket which came with stale prawn crackers and 6 prawns and a teaspoon size of coleslaw at a cost of £19.99 each x4. Asked for hot sauce which he brought to the table and he tripped and the sauce landed on my sons White Tshirt (Xmas Present) , jeans and trainers which has stained!!
He said he could have the tshirt cleaned for us the next day??! So this would mean travelling back n forth bearing in mind 1 15 hrs travel, extra transport cost, inconvenience etc… What an absolute pathetic response!! Having spent £79 for 24 Prawns is an utter disgrace and totally robbed is an understatement. The incompetence, lack of customer service or should I say 0 experience Baban DID not offer any sincere apologies. The lies, the poor quality and quantity of the food , fifty toilets covered in urine etc. Absolutely ruined our Christmas Meal. Shocked that you can hire such poor calibre SHAME ON YOU! I’m awaiting positive response today.
Suggested solution:
FULL REFUND
