My complaint:
The floors were VERY dirty and the chairs were dirty and torn. We had to ask for sheets to cover the chairs so we could sit down. The toilet was stopped up and it was very loud in lobby next to our room and guest on top floor was up until 1:30 making noise and there was no one to complain to because there is no manager on duty. I also had to ask for soap and shampoo and towels because there was none left in room. I had to take a washcloth and wash the dirty floor with it after finding my feet were black from walking on the floors after my shower! I did inform the person at the front desk of all my complaints. She said she would pass the complaint to manager. I never heard another word from them. I told her that not properly cleaning room during a pandemic could kill people. This room was not cleaned at all not with floors looking like this!
Suggested solution:
Return my money because the stay was horrible. They wouldn’t even offer to move us to another room.
She did say they would go get a bucket and mop the floor.