Cook Out complaint: Poor Service

First of all I know people get busy.I work in retail and I know how important customers are. I went by cook out on Saturday September 23 There was a car waiting at window and two in line to order on window side.and no one in second lane. I waited until no one was in the other line a blowed my horn to make sure they knew I was there..They looked out the window and shut it. Another car was behind me waiting..When another car pulled up to the lane beside me they immediately took their order.I got upset and moved to that lane and they took my order.While I was paying I told them without usingany bad language that they should put a sign up or something to let customers know they are not using that lane..They said they were not allowed to put a sign up…I told them other businesses do to let them know when a speaker is not working which they said it wasnt working. They the told me Cook Out waa different. There was no I am sorry you waited for 10 min. They just laughed among each other. I have always had good service and have been excited about having a new place to eat.. I think these young people were so wrong in how they treated me. If they cant put signs up could they at least put a cone in the lane so people will not just sit there .They could have motioned ‘ heck even yelled that the lane is broken and apologized when and if the customers move lanes. If people keep getting treated this way they will stop going and the store will be hurt in profits. I dont usually complain but something told me I needed to. Thank you for your time and I hope something is done about this.

Sincerely,
Rhonda Williams