My complaint:
I tried to use my Mastercard online to buy some equipment so I could have electricity out here in the country. It was declined last week and when I tried to call their customer service, they said they were overloaded with calls and just kept hanging up on me. I am a disabled veteran and so I am used to being mistreated by the VA but this week it took the social security administration lady (who was very polite and patient) 5 minutes to change my bank account. When I called Direct Express to transfer my money out of their bank, their supervisor told me get lost and hung up on me.
Suggested solution:
Immediately transfer my money to my new bank and let disabled veterans know they aren\'t welcome at Direct Express