CoinUp complaint: CoinUp USDT withdrawals unresolved for about 60 days

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🚨 OFFICIAL COMPLAINT: MY COINUP WITHDRAWAL REQUESTS HAVE BEEN UNRESOLVED FOR APPROXIMATELY 60 DAYS!

https://www.coinup.io u/CoinUpOfficials
I have been a CoinUp user for approximately one year and am also a holder of the CPX token. However, my USDT withdrawal requests have remained unresolved for approximately 60 days. I cannot access my own funds and continue to be left in uncertainty.
✅ My KYC verification is complete.
✅ I have submitted my proof-of-funds documents and transaction records.
❌ Despite this, my withdrawal requests remain unapproved.
❌ I have received no concrete explanation or definite resolution date.
❌ My withdrawal requests via the BEP20 network are still pending.
Despite repeatedly contacting customer support, I continue to receive similar generic responses. After nearly two months of this situation, I have serious concerns that my withdrawal requests are being deliberately kept on hold.
🚨 THE BIGGEST CONTRADICTION: COINUP’S OWN WEBSITE STATEMENT
CoinUp makes the following statements on its official website:
“Withdrawals Never Freeze”
“Even during periods of high withdrawal demand, coinup.io processes 100% of all eligible withdrawals on time.”
🔗 Official source: https://www.coinup.io/en_US/proof-reserves
CoinUp uses these statements to reassure investors that withdrawals will be processed on time. However, my withdrawal requests have remained unresolved for approximately 60 days, creating a serious contradiction between these claims and my actual experience.
How can CoinUp claim that withdrawals never freeze while an investor is unable to withdraw their own funds for nearly two months?
This situation undermines investor confidence and has caused me serious financial distress. Being unable to access my own money and being left in constant uncertainty is unacceptable!
🚨 I ALSO DEMAND TRANSPARENCY REGARDING PROOF OF RESERVES
I have been unable to find sufficient clear evidence to independently assess the verifiability of the platform’s reserves.
I am not claiming that reserves do not exist. My concern is this: when my withdrawal requests remain unresolved for so long, how can I trust that the platform’s reserves and users’ displayed balances are genuinely available for withdrawal when needed?
CoinUp must clearly explain why the assurances published on its own website do not appear to match my experience.
📌 I DEMAND CLEAR ANSWERS FROM COINUP MANAGEMENT:
Why have my withdrawal requests remained unresolved for approximately 60 days despite my completed KYC verification and submitted documentation?
If there is an issue preventing my withdrawals, what is the specific and verifiable reason?
When will I be able to withdraw the USDT balance displayed in my account?
On what date will all my pending withdrawal requests be completed?
How does CoinUp reconcile its claim that “Withdrawals Never Freeze” with my experience?
My demands: I request that my case be escalated to senior Risk and Compliance management, that I receive a substantive written explanation rather than generic responses, and that my pending withdrawals be processed without further delay.
If this matter remains unresolved, I will submit formal complaints to the relevant authorities, supported by my transaction records and customer support correspondence. I will also continue sharing my documented experience publicly.
Why can investors deposit funds on CoinUp without the same apparent difficulties, yet face weeks or even months of waiting when they try to withdraw their own money?
Investor trust is earned not through statements on a website, but by allowing users to withdraw their funds on time.
I demand the immediate release of my funds, the resolution of my pending withdrawal requests, and a clear explanation of this situation.
#CoinUp #USDT #CryptoExchange #WithdrawalProblem #ProofOfReserves #InvestorProtection