Coffee#1 complaint?

Do you have a dispute or a bad customer experience with Coffee#1? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Call Coffee#1 on 0117 457 4900 or email info@coffee1.co.uk; Coffee#1 gives both on its contact page for complaints and for questions its FAQs do not answer. Include the store, the date and time, what you ordered and how you paid, and the order number for click and collect or delivery.

Start your complaint here at the same time, and we push it out to Coffee#1 by email, social media and printed letters.

Yes. Coffee#1 is part of the Caffè Nero Group: the group's privacy policy lists Coffee#1 among its trading names, and the operating company, Coffee #1 Ltd, has had Storm Finance Co Ltd as its controlling shareholder since 2019; before that, the Welsh brewer S.A. Brain & Company held that position. All Coffee#1 stores are run by the company itself rather than franchised, so a complaint about any branch goes to Coffee#1 directly.

For a Coffee#1 drink or food item that was wrong, tell the barista while you are still in the store and keep the receipt. For a click and collect order, email the order number, the store and a screenshot of the order. For a delivery through Just Eat or Uber Eats, request the refund in that app, since the platform that took the payment usually handles it. For a card payment taken twice, send both bank statement entries along with the receipt.

We help you write the refund request in minutes through our complaint process, drawing on thousands of complaint letters that actually worked.

Email Coffee#1 with the store, the date and time, the receipt and a screenshot of your rewards balance in the Coffee#1 app. Give the email address linked to your account so the purchase can be matched, and keep the receipt until the reward shows.

Nothing has been reported about Coffee#1 here yet. Our research shows what typically goes wrong at coffee shop chains: drinks made wrong or with the wrong milk, click and collect orders that are not ready on time, delivery orders missing items, loyalty rewards that do not appear in the app, and card payments taken twice.

Charged twice, or a reward missing from your app? Be the first to report it: your case opens the record for the next Coffee#1 customer with the same problem.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Coffee#1 through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Coffee#1 can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.