Club Player Casino complaint: They took over $1000 dollars from the winnings

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Welcome and thank you for contacting Casino Support Center. You are chatting with Jacob Rivera from our Live Chat support.
Hi was wondering i won over $1,000 and it was taken what is going on
Please, allow me a moment to check your account
Ok thank you
I was given bonus but my bonus should have ran out whatever I won I should be treated fair
You have experienced what is called a coupon reversal or bonus balance conversion. This happens when you are playing on a bonus code and have successfully met play-through or wagering requirements. Every code has a wagering requirement that you must complete before you can cash out. The moment you complete that requirement the system automatically eliminates the excess balance and leaves only the maximum withdrawable amount allowed as per bonus rules, subject to all applicable terms and conditions.
It was like $50 bonus and just taken what i won
Its doesn’t make sense to me
Is this a fake casino because Im starting to believe it is
Jacob are you there
Yes
I understand, I wish could do more in this case, however, we cannot take further actions, is there anything else I can help you with?
Is this a scam casino
No, it is not, remember the rules of your last free chip

$50 Free Chip
40x PT on SK | 60x PT on All allowed and Table Games
1x / Week Redemption
$100 Max cashout
Remember the non-allowed games are Baccarat, Craps, Pai Gow Poker, Pontoon 21, Progressive Slots, Roulette, Shooting games, Sic Bo and War.
The rest is usually removed
Do you have any other question?
Ima just report this as a scam stay blessed
I’m sorry to hear, we are here to help, however, in this case there is nothing we can do, I suggest you to review our terms and conditions

For your reference here’s the link to the Terms and Conditions page of our website Casino Support Center:

https://www.clubplayercasino.com/terms-and-conditions/

Please, I will love to assist you with anything else at this moment
Nr3
Since I am not receiving any response from you, this chat will be closed. If you have any other questions please contact us anytime via our Live Chat. Thank you for your time and have a great day.