Classmates complaint?

Do you have a dispute or a bad customer experience with Classmates? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

The Classmates Member Care number in the US is 206-301-5900, answered on weekdays during Pacific business hours; Classmates publishes no customer-care email, and written requests go through the help center linked in the contact details at the top of this page, which also carries its articles on cancelling a membership, refunds and yearbook submissions. Have the email address on the account, the name of the school and the date of the charge ready, and note the date of each call.

Renewal taken on a membership you no longer use? Start your complaint here as well: we push it out to Classmates by email, social media and printed letters.

Cancel a Classmates+ membership through your account on classmates.com or by calling Member Care at 206-301-5900 during its weekday hours; the help center has an article on cancelling and a separate one on refunds. Cancel before the renewal date shown on your account, keep the confirmation email or a screenshot of the account page showing the membership as cancelled, and check the next statement. Where a renewal has already been taken, ask for the refund in writing and keep the reply.

Charged for a Classmates+ renewal you cancelled? We help you write the complaint in minutes, with the renewal date, the cancellation and each charge set out in order.

Yes. In the US, the consumer protection office in your own state takes complaints against businesses, and that includes a membership site such as Classmates. The office generally expects Classmates to have had the chance to put things right first, so keep a record of every call and written request about the charge.

Renewal or refund dispute to set out? Put it through our complaint process and our trained AI opens a case for you, then keeps coaching you on what to reply and when to push again.

Not always. Emails dressed up as Classmates invitations or sign-up confirmations, complete with fake registration numbers, have been used to push malware through their links; one wave in 2012 ran to millions of messages. A greeting that gets your name wrong is the giveaway. If in doubt, open the site yourself rather than through the link.

Nothing has been reported about Classmates here yet. Our research shows what typically goes wrong at alumni and reunion membership sites: memberships that renew automatically long after the last log-in, cancellations that do not stop the next charge, refund requests for an unnoticed renewal, old accounts that are hard to get back into, and profile or yearbook pages people want removed.

Recognize a renewal charge or a page you want taken down from your own account? Be the first to report it: your case opens the record for the next Classmates member with the same membership question.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Classmates through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Classmates can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.