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Cineworld complaint: Wasted trip

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Filed 25 May 2023 by ADAM

Drove 20 minutes to outlet to purchase an ice cream sundae. Was refused service by staff member who claimed that the outlet was closed yet no information is available online with the opening times, no hours of business are displayed at the outlet, no ribbon was placed across the counter indicating that it was closed, all of the ice cream flavours were still out on display.

I offered to pay with the correct change but was still refused service and staff had no sympathy for me when I told them the efforts that I made to visit their outlet.

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