My complaint:
We had booked a four night stay beginning on Feb 06,2022 (Sunday) thru Feb 09, 2022. At 8 am on Wednesday our room phone rang and the front desk informed us that we needed to move our vehicle from the parking lot by 8:30 as the lot was going to be worked on. After I moved our vehicle across the road I asked when it would be opened back up and was told between 2 and 3 that afternoon. We returned a little before 5 pm and the parking area was blocked off as slurry had been applied earlier. We asked the clerk when the parking lot was going to be opened up and was told in the morning. We now had to find a place to park for the night and weren’t very pleased with the offsite spot we had to use. We were leaving the next morning so around 9 am Thursday morning we went to check on our vehicle and the parking area was still blocked off. We asked the clerk when it was going to be opened and was told around noon. We ended up parking in the street outside of the parking lot and had to make 4 to 5 trips to transfer our gear from our room to the vehicle. Very inconvenient, but the thing that bothered me the most was the fact that this slurry job had to have been scheduled in advance but no advance notice was given to the us, other than the phone call. Also we were constantly lied to regarding the reopening time of the parking lot, intentionally or not.
Suggested solution:
If any amenities offered by a motel are not going to be available during a booking period, the guest needs to be notified when making the booking or checking in, so they can book elsewhere if desired. Also lying to a guest is not to be tolerated.
