My complaint:
Pre-booked seat (business class) over a month ago from LHR to HKG on CX250 on 2/Sept/2025 but on check in. Was informed seat is broken and moved to an aisle seat. With no offers to help further except this is best they can do. After some back and forth, they moved me back to the window seat with broken door.
Suggested solution:
Recognised my loyalty and provide a better seat or a partial refund.
