My complaint:
Beware of Carshair – they may leave you high and dry and cost you a bunch of money as they did to me and my family on Christmas!
The minivan I rented through Carshair for my family’s Christmas trip did not show up as scheduled. While my family and I waited at the airport, Carshair was able to contact the minivan owner who reported to them that the car had an issue so he wouldn’t be bringing it. CarShair was not able to get another car from their pool of cars for us so they refunded what we had paid – leaving us with no options. We were at the airport on Christmas for an hour and 45 minutes trying to figure this out. I had to eventually rent a car from Budget that cost me more than $500 more than I had paid Carshair. What a Merry Christmas for my family from Carshair.
Suggested solution:
Reimburse me the $500 in extra car rental costs and $2,000 for making my family of 5 wait at the airport for 1 hr 45 min on Christmas day while we tried to figure out what to do after they left us without the transportation we had reserved with them.