Carmoola complaint?

Do you have a dispute or a bad customer experience with Carmoola? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Call Carmoola customer service on 020 3773 3901 or email support@carmoola.co.uk; customers with the Carmoola app can also reach the UK-based support team by WhatsApp or SMS, and complaints have their own email address, shown in the contact details above. Have your full name, your agreement or account reference, the car's registration, and the dates and amounts involved ready.

Car or payment problem to raise? Start your complaint here as well, and we push it out to Carmoola by email, social media and printed letters.

Yes: Carmoola says you can get a quote to settle your finance in full at any time in the Carmoola app. UK consumer credit law gives you the right to settle a car finance agreement early, and the settlement figure usually includes a rebate of some of the interest you would otherwise have paid. Check the date the quote runs to, pay before it expires, and keep the quote and the payment confirmation.

Once the agreement is settled, ask Carmoola for written confirmation that the agreement is closed and the car is yours, and check that your credit record shows the account as settled.

With hire purchase or personal contract purchase finance, Carmoola as the lender is legally the supplier of the car, so under the Consumer Rights Act a car that is not of satisfactory quality can be raised with Carmoola as well as with the dealer who sold it. Carmoola's own FAQs send returns to the dealer, so tell both in writing, give the car's registration and the date you bought it, and describe the fault; if you took Carmoola Plus, its warranty cover is provided through Warrantywise. Get an independent garage report, photograph the fault, note the mileage, and keep the dealer's invoice and every message.

Dealer and Carmoola each pointing at the other? Put it through our complaint process: our trained AI opens a case for you and keeps coaching you on what to send each of them and when to push again.

Yes: in the UK, the Financial Ombudsman Service handles car finance complaints, including faulty or mis-sold cars, unaffordable agreements and commission, and it can consider complaints about Carmoola Limited, although Carmoola says complaints about its Carmoola Plus bundle may fall outside it. The Financial Ombudsman Service generally expects Carmoola to have had the chance to put things right first, so keep a record of every call, message and reference.

Finance you believe was unaffordable when it was approved? We help you write the complaint in minutes, drawing on complaint letters that actually worked.

Nothing has been reported about Carmoola here yet. Our research shows what typically goes wrong at app-based car finance lenders: used cars that develop faults soon after purchase, dealers and lenders each pointing at the other, settlement figures that seem higher than expected, failed payments and the fees that follow, questions about affordability checks, and add-on warranty or breakdown cover that does not pay out as hoped.

Gearbox or engine fault soon after you drove away? Be the first to report it: your case opens the record for the next Carmoola driver with the same problem.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Carmoola through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Carmoola can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.