Caribbean Airlines complaint: poor customer service

Regarding flight BW 460, scheduled to leave Trinidad for Guyana on Nov 17, 2022, the flight actually left 7 hours later. It’s only after we cleared customs and were in the waiting room were we then advised, around 10 pm, that no crew showed up and the flight was delayed to 6.00 am the following day. It was scheduled to leave at 11 pm on Nov 17. Note, no announcement was made; it was only after I approached a CSR that I was told what the issue was. This is horrible service. Let the records show it was a family of 5 persons (Dexter Emrit, Basdai Emrit, Carl Emrit, Nikisha Emrit and 18 month old Kaliegh Katwaroo). Although we had a child with us, no compassion was shown. I repeatedly asked to speak with the Rep, one Tanisa, who showed up 3 hours after, at which time nothing could have been done. This is outrageous; a delayed flight for over 7 hours, and a child in our company, and no compassion or concern was demonstrated. This, we will not tolerate.

Additionally, on our return flight to Trinidad, BW 239, on Nov 27th, it was only after we got on the plane were we told there was a flat tire and we had to disembark. The flight left at 5.30 pm; originally scheduled for 3.00 pm. Again, we had a child with us (same family of 5). We find your service horrible. Even your staff whom we spoke with on both occasions expressed disgust about the company and its customer service. This is really very poor!!!