Card Factory complaint?

Do you have a dispute or a bad customer experience with Card Factory? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Card Factory customer service can be reached on 01924 839150 for online orders, click and collect and in-store purchases, and by email at cfonline@cardfactory.co.uk for online and click and collect orders. The contact page on the Card Factory website, linked in the contact details above, also offers live chat. Have your order number, the email address used for the order and the date ready, or for a shop purchase the receipt and the shop where you bought it.

Order gone wrong or a shop purchase to raise? Start your complaint here, and we push it out to Card Factory by email, social media and printed letters.

Card Factory sets out its refunds and returns in the policy on its website, and personalised items are usually excluded from change-of-mind returns because they are made to your order. For an online order, contact customer service at cfonline@cardfactory.co.uk or on 01924 839150 with the order number; for a shop purchase, take the item and the receipt back to a Card Factory shop. If an item is faulty, arrived damaged or was printed differently from the preview you approved, UK consumer law gives you rights against the retailer, personalised or not.

Personalised card printed with a mistake you did not approve? We help you write the complaint in minutes, with the order, the approved preview and photos side by side.

If a Card Factory order has not arrived, look at the dispatch email, the tracking reference and the delivery option you chose at checkout. Contact customer service at cfonline@cardfactory.co.uk or on 01924 839150 with the order number, the delivery address and the date of the occasion if the order was for one. For click and collect, take your confirmation email with you to the shop.

Card paid for and not delivered before the big day? Raise it through our complaint process: our trained AI opens a case for you and keeps coaching you on what to reply and when to push again.

To complain to Card Factory head office, write to its headquarters in Wakefield, West Yorkshire, whose address is in the contact details at the top of this page, or email cfonline@cardfactory.co.uk and ask for the complaint to be passed on. The website and UK shops are run by Sportswift Limited, trading as cardfactory, and customers in Ireland deal with Card Factory Ireland Limited in Dublin. Put the order number or shop, the date, what went wrong and the outcome you want in the first lines.

Nothing has been reported about Card Factory here yet. Our research shows what typically goes wrong at card and gift retailers: cards and gifts that miss the date of the occasion, personalised items printed with errors, click and collect orders that are not ready, helium balloons that deflate sooner than expected, and refunds or exchanges handled differently by the shops and the website.

Personalised gift arrived with the wrong name? Be the first to report it: your case opens the record other Card Factory customers can check before they order.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Card Factory through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Card Factory can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.