Capri Sun complaint?

Do you have a dispute or a bad customer experience with Capri Sun? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Capri Sun customer service in the US is Kraft Heinz Consumer Relations on 1-800-543-5335, which takes calls Monday to Friday, 9am to 5pm Eastern, and the Kraft Heinz contact page for Capri Sun, linked in the contact details above, has a web form as well. Have the pouch and the box in front of you: consumer relations will usually ask for the flavor, the best-by date and code, and where and when you bought it.

Leaking pouches or an off taste to report? Start your complaint here at the same time, and we push it out to Kraft Heinz by email, social media and printed letters.

If a Capri Sun pouch is leaking, swollen, smells or tastes off, or has something floating in it, do not drink it and keep the pouch with the rest of the box. Photograph the pouch and anything you found, note the flavor and the best-by date and code printed on it, and report it to Kraft Heinz Consumer Relations on 1-800-543-5335 or through the web form, with the store and date of purchase.

If a child or anyone else felt ill after drinking it, get medical advice first and note what was drunk and when.

Something floating in a pouch? Raise it through our complaint process: our trained AI opens a case for you and keeps advising you on what to send next and when to push again.

To ask for a refund on Capri Sun pouches that leaked, tasted wrong or arrived damaged, contact Kraft Heinz Consumer Relations on 1-800-543-5335 or through its web form with the flavor, the best-by date and code, your receipt and the store, and ask what it can offer. The store where you bought the multipack is the other route, under its own return policy. Keep the pouches, the box and the receipt until the matter is settled.

A whole box of pouches leaking? We help you write the complaint in minutes, drawing on thousands of complaint letters that actually worked.

In the US, Capri Sun is sold by The Kraft Heinz Company: the Capri Sun site carries a Kraft Heinz copyright line, and consumer questions go to Kraft Heinz Consumer Relations on 1-800-543-5335 or its web form. The US range covers juice drink pouches in flavors such as Pacific Cooler, Splash Cooler and Mountain Cooler, 100% juice pouches and multiserve bottles. Capri Sun sold in other countries may come from a different company, so the name on the box decides where a complaint goes.

Nothing has been reported about Capri Sun here yet. Our research shows what typically goes wrong at juice drink brands sold in pouches: pouches that leak or arrive punctured, straws that will not go through, drinks that smell or taste off, something floating inside a pouch, recipes or sweetness that seem to change, and refunds for multipacks nobody could drink.

Straw bent and the pouch leaking all over the lunchbox? Be the first to report it: your case opens the record the next parent checks before buying another box of Capri Sun.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Capri Sun through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Capri Sun can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.