Canteen complaint?

Do you have a dispute or a bad customer experience with Canteen? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Canteen customer service works through the Customer Service form on the Canteen website, linked in the contact details above: choose Customer Service rather than the sales team, then a billing question, a service request or a refund request. Canteen says its main corporate customer service department is open Monday to Friday, 7:30am to 4:30pm Eastern time. For a broken machine, a market purchase or a breakroom order, Canteen sends people to the local branch that services the building, and asks anyone unsure which branch that is to contact it through the website.

Machine fault or refund at your workplace Canteen? Start your complaint here as well: we put it in front of Canteen by email, social media and printed letters.

A Canteen vending refund depends on how you paid. Canteen's FAQ says cash lost in a vending machine goes to the local branch, and so do purchases at an Avenue C or Smart Market. For a card or mobile-wallet payment at a vending machine, Canteen sends you to the card-reader company named on your statement: a USA Canteen Vending line goes to USA Technologies, now Cantaloupe, and a CMS Vend*CV line to Crane. The refund request on Canteen's Customer Service form asks for the machine number, the original payment and the amount, and pays out by Venmo, PayPal or eCheck.

Paid at a Canteen machine and got nothing? Bring it through our complaint process: we help you write the refund claim in minutes, with the machine, the payment and the statement line set out.

To report a broken Canteen vending machine, contact the local Canteen branch that services your building: Canteen's FAQ says the branch handles machines that are not working, and the Customer Service form on the Canteen website has a service request option. Give the building and where the machine stands, the machine number and what is wrong, such as a coil that does not turn, a card reader that declines or a display error. Tell your facilities or office manager as well, because the workplace is usually Canteen's client.

Machine out of order at your workplace? Open a case with us: our trained AI keeps coaching you on what to send Canteen and when to push again.

The Canteen corporate office is the head office of Compass Group USA in Charlotte, North Carolina, the group Canteen belongs to, and the address is in the contact details above. Canteen runs through local branches and franchises, so refunds, service requests and breakroom orders are handled by the branch. To raise a complaint with corporate, use the Customer Service form on the Canteen website, say that it is a formal complaint, and set out the branch, the building, the machine numbers, the dates and what you want Canteen to do.

Nothing has been reported about Canteen here yet. Our research shows what typically goes wrong at workplace vending and micro market companies: machines that take money and do not vend, card payments that show under a card-reader company's name and are hard to trace, refunds passed between the local branch and the card-reader company, micro market kiosks that charge twice or for the wrong item, broken machines and empty shelves that wait a long time for service, and breakroom orders or invoices billed wrongly.

Charged at a micro market kiosk for something you did not take? Be the first to report it: your case opens the record for the next office worker paying at a Canteen machine.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Canteen through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Canteen can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.