Bybit complaint: Cannot access funds

Name: Cannot access funds
Item: Bybit
Author: Caroline

Open 28 Feb 2022 196 views Crypto / DeFi / Blockchain

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Filed 28 Feb 2022 by Caroline

I have lost my 2FA and been trying since last year to access my account. Emails back and forth and no solution. I have provided my passport, driving licence, ID card, utility bills and still no access. I only lost my 2FA all other passwords have been ok but no resolution to date.

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Case details

Status: Open
Company: Bybit
Filed: 28 Feb 2022
Desired resolution: Be clear on the ID they require and let me access my account.
Problem: Lost two-factor access, recovery stalled despite ID
About: exchange account

Progress

Filed
Company notified
Company replied
Resolved

28 Feb 2022 Complaint filed and published
28 Feb 2022 Message from Bizzy: we notified Bybit about this complaint.

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