Burberry complaint: Defective sunglasses

Hi team Burberry

I bought 3 sunglasses out of which 2 that we bought were identical. I am attaching the picture of both the invoices.

The purchase was made on 25-Aug from Zorlu and we left for Pakistan the same day. One of the two identical pieces seems to have a manufacturing design defect that we didn’t check before purchasing because both my wife and I liked the piece and we asked the Sales Assistant to get us another fresh piece (which we didnt check and it turned out to be defective in design when we opened the box in Pakistan. The checked design is not centered and there is a mark which appears to be inside the frame.

We want to exchange it for a new piece so we were lucky that one of our friends is travelling and will be in Istanbul day after tomorrow which is when he will visit with the piece. His name is Usman. He will have the attached sunglasses and the invoice under my wife Ayesha Yusuf’s name.

The sunglasses have not been used even once and have been kept in the protective cloth ever since we got back.

The reply to the email that i got after this complaint was that they’ll help us. And i even contacted their whatsapp service which they also gave me comfort that i need to have the receipt with me and can try exchanging the product as the sunglasses did look scuffed

I sent a friend visiting istanbul and the store refused to exchange it saying that the piece is damaged whereas it wasnt used.