My complaint:
Our hotel room was absolutely filthy! The first thing we saw when we opened our door was a bunch of roaches. The whole room smelled like urine. There was a syringe in the trash can, cigarette burns everywhere, holes in the walls and bathroom door.. when we went to the front desk, the lady working the 3rd shift was completely rude and refused to give us a refund other than $5 out of the $65 that we had paid wouldn’t give us any other information to help us get in touch with the manager or anything. I would NEVER recommend this disgusting motel to my worst enemy!
Suggested solution:
I would like to be reimbursed the whole amount that I paid since we did not even stay in the room. I would also like at least one free night at a DIFFERENT hotel in the Howard Johnson line that is actually clean, just for having to wait all night for a manager to show up (which still hasn\'t happened) and because the employee was so completely rude and unhelpful!