Briscoes complaint?

Do you have a dispute or a bad customer experience with Briscoes? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Call Briscoes customer service on freephone 0800 274 726 or email contact@briscoes.co.nz; the Briscoes contact page, linked in the contact details above, has separate buttons for order queries, returns and exchanges, and promotion queries, and in-store feedback has its own page on the Briscoes website. Stores can help with purchases made there and with returns. Have your receipt or online order number, the product name and photos of any fault ready.

Faulty item or refund to sort out? Start your complaint here as well, and we push it out to Briscoes by email, social media and printed letters.

Briscoes accepts change-of-mind returns for a refund or exchange within the period set out in its returns policy, with a longer window for items bought in December, as long as the item is unused, complete with its original packaging and instructions, and you have proof of purchase such as the receipt, the online packing slip or a bank statement showing the transaction. For health and safety reasons, pillows, shavers, hair straighteners, curlers and face masks cannot be returned for a change of mind. Damaged or faulty products can go back to a store or through the Briscoes online returns portal for a refund or an exchange.

The Consumer Guarantees Act also gives you rights to a repair, replacement or refund for goods that are not of acceptable quality, whatever the change-of-mind rules say.

Refund refused on an appliance you believe is faulty? Our trained AI opens a case for you and keeps coaching you on what to send Briscoes and when to push again.

The Briscoes price guarantee covers you when an item you bought at full price goes on sale shortly after your purchase: for an in-store purchase, take your receipt to any Briscoes store on the day of the sale, and for an online order, take it to a store or contact customer service. Briscoes runs a separate guarantee for items you find cheaper at a competitor, with its own conditions in the price guarantee section of its FAQs. Keep the receipt, a dated photo or screenshot of the sale price, and the product code.

Price guarantee claim turned down? Put it through our complaint process: we help you write it in minutes, with the receipt and the sale price side by side.

Briscoes' head office is the Briscoe Group support office in Morningside, Auckland, and its address is in the contact details at the top of this page. To take a complaint beyond a store, email contact@briscoes.co.nz or call 0800 274 726, say clearly that you are making a complaint and ask for it to be passed to head office, and put the word complaint and your order or receipt number in the subject line. Lead with the store or order, the dates and the outcome you want, and keep copies of all you send.

Briscoe Group also owns Rebel Sport, which runs its own customer service, so a Rebel Sport purchase goes to Rebel Sport rather than to Briscoes.

Nothing has been reported about Briscoes here yet. Our research shows what typically goes wrong at homeware chains: sale prices that drop just after a purchase, price guarantee claims turned down, faulty small appliances and returns, online orders that arrive late, damaged or incomplete, click and collect orders that are not ready, and refunds that take time to reach the card.

Paid full price and saw the same item on sale that weekend? Be the first to report it: your case opens the record for the next Briscoes shopper holding the same receipt.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Briscoes through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Briscoes can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.