My complaint:
I have PTSD. I have a registered service dog, with verifiable registration, she is a 4.5 lb trained chihuahua. Her job is to keep me calm and focused on her instead of the situation triggering my attack. They illegally charged me a pet fee, when I pointed out their violation, they manager yelled at me and threatened to call the police.
Suggested solution:
They need to refund that fee and apologize.