Complaint: ADA violation

on 23 February 2020 about Booneslick Lodge in category Hotels / Motels

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My complaint:

I have PTSD. I have a registered service dog, with verifiable registration, she is a 4.5 lb trained chihuahua. Her job is to keep me calm and focused on her instead of the situation triggering my attack. They illegally charged me a pet fee, when I pointed out their violation, they manager yelled at me and threatened to call the police.

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Justified complaint?

Suggested solution:

They need to refund that fee and apologize.

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