Complaint: Unresolved IOU (BMW of Bayside Pre-Owned)

on 21 October 2020 about BMW of Bayside in category Automotive

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My complaint:

I purchased a previously owned BMW in July 2019. At time of signing I received an IOU for the missing second key. It is now October 2020 and I have still not received the second key after numerous attempts: The salesman, did not respond (and eventually left Bayside); … who was assigned the task of replacing the key promised it would be sent – four times (all recorded in texts). Finally, I resorted to contacting Sales Manager; my messages (VM and written) have gone unanswered.

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Justified complaint?

Suggested solution:

BMW of Bayside has a legal obligation to provide the key, as documented.

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