My complaint:
for some reason bitfinex took out compliance action on my account. They have frozen withdrawals without explaining why and are asking a host of questions that feel impossible to answer. For instance, where did my funds come from ? I can show them that they derive from my bank account to local exchange. But they want to know how I accumulated funds. How does anyone accumulate savings ?? Overtime I accumulated money in my bank account that I transferred to crypto. How could that not be more clear.
Suggested solution:
First of all told me why they are investigating me and then responded appropriately regarding info I sent them and most importantly communicate around withdrawal freeze.
