Complaint: Order received in an unsatisfactory condition

on 30 April 2021 about BIOVEA in category Care Products

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My complaint:

4 bottles of melatonin gummies received this morning, all bottles sent on their side and all gummies have stuck together in a mass. They were intended for my autistic grandson who will not cope as if used, would need to be cut with scissors. Obviously the method of transportation is unacceptable, as is the state of the gummies.

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Justified complaint?

Suggested solution:

I would like them replaced

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