Bet365 complaint: Won Bets not paid out

I placed several bets on the US Masters Golf Tournament.
Two of the bets came back as lost when they should have been Wins.

Scheffler to beat Matsuyama and
Thomas to beat Berger.

SL9247682991W04072022 01:12:31
Scottie Scheffler to beat Hideki Matsuyama
50000
US Masters 04102022
Straight Forecast
Lost
Single 1 x $1.00
Total Wager $1.00
Return $0.00

RL6590021941W04072022 01:02:44
Justin Thomas to beat Daniel Berger
50000
US Masters 04102022
Straight Forecast
Lost
Single 1 x $1.00
Total Wager $1.00
Return $0.00
The winning amount was $501.00 for each , for a total of $1002.00 to be deposited in my account.

I also made $1 bets on the US Masters Match up where one player beats another . For Example I bet Cameron Smith beat Bryson Dechambeau. How is this classified as a lost bet? Dechambeau did nort make the cut. So Smith did beat
Dechambeau ofr the these bets should be returned as Void as Dechambeau did not play as they are returned in soccer.
YL6965594181W04072022 01:11:51
Cameron Smith to beat Bryson DeChambeau
50000
US Masters 04102022
Straight Forecast
Lost
Single 1 x $1.00
Total Wager $1.00
Return $0.00