Ben’s Original complaint?

Do you have a dispute or a bad customer experience with Ben's Original? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Ben's Original customer service in the US is on 1-800-548-6253, the toll-free number on the brand's FAQs & Contact page, which also has a contact form for product questions, linked in the contact details above. Have the pack in front of you: consumer care usually asks for the product name and size, the lot code and the best-by date printed on the pack, and where and when you bought it. Keep the product until the matter is settled.

Pouch or pack not as it should be? Start your complaint here too, and we push it out to Mars by email, social media and printed letters.

If a pack of Ben's Original rice contains something that should not be there, such as a stone, a piece of plastic or insects, or the rice smells or tastes wrong, stop eating it and keep the pack with what is left in it. Photograph the rice, the pack, the lot code and the best-by date, and keep the receipt or the online order confirmation.

If anyone feels unwell after eating it, get medical advice and note the symptoms and the time. Then tell Ben's Original consumer care on 1-800-548-6253 or through the contact form on the brand's website, quoting the codes and the store, and ask for a reference number.

Stones, plastic or insects in the pack? Open a case with us through our complaint process: our trained AI keeps coaching you on what to send Mars and when to push again.

For a faulty Ben's Original product bought in the US, the quickest route to a refund or a replacement is usually the store that sold it: take the pack and the receipt back, or report the item through your online grocery order. You can also tell Ben's Original consumer care on 1-800-548-6253 or through the contact form, with the lot code, the best-by date and the store, and ask what Mars can offer.

Refused a refund for rice that was spoiled when you opened it? We help you write the complaint in minutes, with the photos, the codes and the receipt side by side.

Yes: Ben's Original is the new name of Uncle Ben's. Mars, Incorporated, which owns the brand, changed the name in 2020, and the brand's history page says it did so recognizing the inequities associated with the former name and face of the brand. The brand goes back to the 1940s, when Mars brought a parboiling process to the US and made Uncle Ben's Converted rice in Houston, and Mars still makes the range today. Questions or complaints about any Ben's Original product go to consumer care on 1-800-548-6253.

Nothing has been reported about Ben's Original here yet. Our research shows what typically goes wrong at packaged and microwave rice brands: pouches that split or arrive damaged, stones, husks or insects in the rice, grains that stay hard or turn mushy, a recipe or flavor that has changed, smaller packs for the same price, allergen questions on flavored lines, and refunds for a faulty pack.

Rice that tasted wrong from a pack well within its date? Be the first to report it, and the next buyer with a pack from the same lot has a case to point to.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Ben's Original through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Ben's Original can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.