Beach Side Inn Anaheim complaint: Worst nightmare hotel

Complaint from MoV reported on 30 March 2024 about Beach Side Inn Anaheim

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My complaint:

This is our worst experiences and nightmare, while on vacation with our kids, especially while on vacation with our kids.This hotel and its service are unbelievably terrible. We booked it last minute, unsure if we’d stay another night in town. Upon arrival, it felt more like an apartment building than a hotel, with people coming and going freely. The smell of dirt and trash permeated the entire walk to our rooms, and once inside, both rooms were equally dirty and smelly.

There were hairs, dog hairs, and dog food scattered around, triggering medical issues for my kids. We couldn’t bear to stay even a minute. We immediately called the third-party booking service to cancel, but while waiting, they turned off the elevator, forcing us to lug our belongings and five kids down on the 3rd floor stairs. When we reached the front desk, they had locked the door and showed no interest in hearing our complaints, let alone offering an apology.

They refused to refund our money and had the audacity to question why we hadn’t informed them of our dissatisfaction. How could we when they locked us out? Also, the staff had the audacity to claim that their hotel rooms were clean. I sincerely hope this hotel goes out of business soon for trying to take advantage of people during their most valuable moments.

Noteworthy details
STOP! DO NOT BOOK THIS HOTEL! YOU WILL EXPERIENCE THE WORSE NIGHTMARE EVER IN YOUR LIFE!!

Suggested solution:

Worse nightmare and horrible experience.

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