Beach Bum Games complaint: This company refused to pay the prizes I won in a tournament

Have had issues with this company before the game I was playing was Gin Rummy Stars. This game involves you playing Avatars at Gin Rummy. The aim is to fill up an album. The rarest cards to get are aces which you win by playing games with a higher stake.

They were running a tournament the top prize included game tokens etc but the main prize was an ace card. I won two aces during the tournament , leaving me needing one extremely rare card to complete my album.

I played non stop for hours, I needed to accrue 180 points to get the highest prize package. The one with the rare ace card I needed. I did really well and finally managed to get the 180 points I needed. You had a certain time grime to complete the exercise and the time remaining kept flashing up. I completed the exercise with about 3 hours remaining.

The next day I received my prizes. Not at all what I was expecting. They sent me a low level ace card which was totally useless to me and they knew it. They also sent me 50 diamonds, which you use to play a mini game.

When I complained they said I had only won 78 points. Therefore these were the prizes I had won. I am fuming. I only bought game credits because of the tournament £24.99. I had stopped buying from them because they continuously raise the cost to play the games. One day I was paying 5k in tokens to play a game. I went to make a cup of tea and when I returned they had raised it to 10k. I swear someone is watching you play, waiting for you to leave so they can increase the price. If you complain you get a standard response which makes absolutely no sense.

So now we are at stalemate they are refusing to pay me the prizes I won and I am sick and tired of excepting totally stupid responses from this company. I either want the proper prizes I won or a refund of the £24.99 I paid to play in their corrupt tournament.