Bayton Limited Casinos complaint: Lucky nugget withdrawal unsuccessful

29th November, 2022

I didn’t get my winnings withdrawal into the card I used to deposit with which was a total of $400.00 !!!!!!

Online support team said, it was because I used my wife’s debit card and didn’t provide the right documentation ing it was a joint account.

Now online support team always seem to withdraw my online chat for assistance every time I try to get help from them being the only customer service line to seek help from.

(I feel very upset because I’m not being assisted from the support team or giving any information about what actions or steps are possible for me take to help improve this unnecessary situation and seek to make sure it’s all resulting in a positive outcome, to be taken to make sure I , Edward Adams , there customer, gets what they signed up for)

In saying that , me and my wife , Jara Adams , have a joint bank account, the debit card being in her name and the eftpos in mine.

I’ve already emailed the support team with the correct document, from the bank itself , signed and stamped.

I’ve also provided a handwritten, signed and dated statement from my wife
(Jara Adams) ing the permission granted for me to use the debit card on my online (Lucky Nugget account) (username: 4Forty)

Provided the support team with the following information:

– Identification verification
– Address verification
– Marriage verification
– Joint bank account information
(from the bank which is also stamped)

My question is though ?

What more information could I possibly give them to prove me and my wife have a joint bank account?

What I find very upsetting about the whole situation is ,
that it was okay to accept the $20.00 deposit from our visa-debit card

but when I won $400 ,
I couldn’t receive it in to the same card I used.

Thanks in advance for helping,
Kind regards,

Edward Adams