Backcountry complaint?

Do you have a dispute or a bad customer experience with Backcountry? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

The Backcountry customer service number in the US is 1-801-204-4655, where its Gearhead team takes calls about orders, returns and gear advice; Backcountry also offers chat, email and text through the help center linked in the contact details at the top of this page, and returns start from the returns portal on its website. Have the order number, the email address on the account and the tracking number ready, and note the date of each contact.

Wrong size in the box or a refund that has not landed? Start your complaint here as well: we push it out to Backcountry by email, social media and printed letters.

The Backcountry corporate office is in Cottonwood Heights, Utah, shown in the contact details at the top of this page, and the legal entity behind the store is Backcountry.com, LLC. A complaint to head office works best as a short written summary that stands on its own: the order number, what went wrong, the dates and reference numbers of your earlier contacts with the Gearhead team, and the outcome you want, whether a refund, a replacement or a price adjustment. Send it by a tracked method, keep a dated copy, and keep every reply.

Escalating an order or warranty problem to head office? Put it through our complaint process and our trained AI opens a case for you, then keeps coaching you on what to reply and when to push again.

Yes. In the US, the consumer protection office or attorney general in your own state takes complaints about a company's products or services, whether bought in a store or from a website, and that covers an outdoor retailer such as Backcountry. The office generally expects Backcountry to have had the chance to put things right first, so keep a record of every order confirmation, call, chat and email.

Refund or warranty dispute to set out? We help you write the complaint in minutes, drawing on thousands of complaint letters that actually worked.

Nothing has been reported about Backcountry here yet. Our research shows what typically goes wrong at large online outdoor retailers: orders that ship late or arrive in the wrong size, refunds that are slow to appear after a return is scanned, price-match or sale-price requests turned down, warranty claims on gear that failed in use, and custom builds or special orders that slip past the promised date.

Recognize a late dispatch or a missing refund from your own order? Be the first to report it: your case opens the record for the next Backcountry shopper checking before they buy.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Backcountry through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Backcountry can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.