AXS complaint: Kicking me out

Name: Kicking me out
Item: AXS
Rating: 2
Author: Agata

Open 12 Jul 2023 111 views Entertainment Company

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Filed 12 Jul 2023 by Agata

I was on the site and I had the card and pin all ready but I was “too slow” I am autistic and it took me about 4 minutes and then it kicked me out (Taylor presale) before I got to buy 3 tickets , and it said I over used the site when in reality I was doing my best to be fast and put in the card details before it told me I was too slow again. It’s very disappointing

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Case details

Status: Open
Company: AXS
Filed: 12 Jul 2023
Rating: 2/5
Desired resolution: I know they are in demand but I tried to get tickets 3/4 different times and then wasn’t allowed to pay, I would like these 3 tickets Ofc I’ll pay for them but it’s so sad that’s I had the money to pay and it just kicked me out at the end
Problem: Kicked out of checkout before paying
About: concert presale tickets

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Filed
Company notified
Company replied
Resolved

12 Jul 2023 Complaint filed and published
12 Jul 2023 Message from Bizzy: we notified AXS about this complaint.

See all 1 AXS complaints

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AXS complaint: Kicking me out

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Wronged by AXS too?Make it sting!

Wronged by AXS too?
Make it sting!