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AVG Antivirus complaint: Left with no antivirus on laptop

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Filed 12 Jan 2024 by Elizabeth

I contacted AVG support by phone 21-12-2023 as subscription stated I was not using it but I was. They could not fix it. Tried removing it then downloading it again. Did not download. That was me left with no virus protection. He said he would refer it higher for them to fix and they would email me in 2-5 days. Still waiting for an email ! Found I had problems with my internet and got a new Hub from Sky, which fixed it. Tried to download the antivirus myself. It said there was a problem at AVG. I phoned AVG today,12-1-2024. They said they were still working on it. I am still left with no antivirus. Asked for a refund so I could buy a different antivirus, they explained that I was not entitled to it. I asked to speak to a manager. No luck.

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