Alliance Home Medical complaint: Refusal to provide needed home medical equipment

This is the worst company. I contracted with them for oxygen supplies. They are limiting the amount of oxygen tanks that I can have per month to 10. The tanks only provide me with 2 hours of oxygen. This means that I am only allowed to be away from home 10 hours per month and I have to pay out of pocket for any over that amount. I use at least one tank for a doctor’s appointment. So my mobility is severely limited. I can’t attend church, family events or other community events. Every other company that I have I have contacted do not limit oxygen tanks for their clients. Earlier in the spring my doctor call them and they told him that they would allow me to have 18 tanks per month. Today Lauren told me that it was never agreed upon which is a lie because they told me the same thing when I called to . I am totally disgusted but I am stuck with them for the next two years. Save yourselves some mental anguish and avoid this company at all costs.