Admiral complaint: I do not recommend Admiral. Only if you want to lose your money

I am very disappointed with this car insurance company. I have been with them for almost 4 years. This year I had a small incident, it was said that I wasn’t even behind the wheel. And instead of checking what and how it happened. (after n phone calls to them and they sent me from one line to another for 1-2 hours, and still nothing was solved, in fact 2 times they hung up on me and said they couldn’t hear me anymore) . It’s just that after I paid for almost 4 years of insurance with them, in addition to the fact that every year it increased, somehow they stopped reducing the price, having no incidents and no points taken. They decided that I am to blame and if I want to close the insurance (on the car that is sold since August, to pay the full amount for the insurance if they want to close it) And what do you think I and now I pay insurance on a car that is sold. This is thanks to the insurance company because I didn’t want to pay the full amount because it didn’t seem fair to me in the date that they kept it open for 2 months in which they didn’t even bother to check the cameras, and I also sent them a picture of the car how it was scratched is too much to say but let’s say. “Thank you Admiral! The very good car insurance company that pays you doesn’t even check.