Adidas complaint: defective shoes

I have literally spent over 1,800 dollars on Adidas shoes and apparel within the last 12 months.
Never had an issue with the quality of the shoes and always boasted about how the quality is superior to Nike and other brands.

My most recent order changed all that. I received defective shoes (scuffed on the right heel and missing paint) and correcting the issue as outlined by the supervisor Rhianna proved to be an inconvenience in regards to my time and money.

According to her, it would be a chance that the size would be sold out before the exchange is completed. I discarded the shipping box, so I would have to purchase another and print a label and drive 8 miles to the nearest FedEx store. In the year 2023, home printers are not common due to everything being digital. I purchased the shoes online for convenience.

I suggested taking my card number or bank account information for collateral and shipping a new pair with a return label and I would gladly send the defective pair back. And if you didn’t receive the defective shoes in the allotted time then charge me.

When I asked to speak to the person she reports to she wouldn’t provide it. Said the system isn’t set up that way, and no extra consideration could be made in spite of my purchase history and being a repeat customer.
Worst experience ever, extremely disappointed.