My complaint:
On December 30, 2023, my wife was showering in our hotel room 1419 at approximately 6:00 am. After drying off, she attempted to exit the bathroom but was unable to, due to the 175 Lb. glass barn style entry door coming off the track and trapping her inside the bathroom. I could not budge this door open, as it was lodged off the tracks. I called the front desk to have maintenance come up and free her from the bathroom. After some 20 minutes, the maintenance man was able to move the heavy door by using a hex key wrench to loosen the safety tabs.
We were lucky to make it to the airport on time. Management has yet to contact us regarding this matter and upon reviewing the hotels’s reviews, we noticed that we are not the only ones that have experienced this safety concern. What if my wife was by herself on this trip and her cell phone was out of reach in another part of the room? The maid does not come daily, so how long would my wife be stuck in there? What if there was a fire or some other evacuation emergency? What if my wife had a medical condition?
These doors are unsafe! The maintenance man indicated that this happens more than you think.
Suggested solution:
The hotel did refund our stay, however no Bonvoy points were provided as compensation for the trauma we experienced and time and energy spent filing complaints and concerns. Furthermore, Marriott executives do not care that the safety issues with the bathroom doors continue to trap guests.
