Abri complaint?

Do you have a dispute or a bad customer experience with Abri? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Call Abri on 0300 123 1567, email hello@abri.co.uk, or use the My Abri customer portal, which also has live chat. Repairs and concerns about your home can be raised through My Abri or by email, and Octavia residents in London have their own email route, shown on the Abri contact page. Have your tenancy or account reference ready, and ask for a reference number for every repair or complaint you raise.

Repair outstanding or a service charge you dispute? Start your complaint here as well, and we push it out to Abri by email, social media and printed letters.

The Abri complaints procedure has two stages, run by its Customer Relations team. At stage 1 Abri aims to respond within 10 working days; if you are unhappy with that answer, you can ask for a stage 2 review, which Abri aims to complete within 20 working days. Make the complaint through My Abri, by phone or by email, say clearly that it is a formal complaint, and set out what went wrong, the dates and the outcome you want. Keep every reference number and letter.

Damp, a leak or a repair left unfinished? Open a case with us: our trained AI keeps coaching you on what to send Abri at each stage and when to push again.

To complain to Abri about a neighbour, report the antisocial behaviour to Abri through My Abri, by phone on 0300 123 1567 or by email, and ask for a case reference. A report about a neighbour is usually handled as an antisocial behaviour case; a formal complaint is the route when you are unhappy with how Abri has handled that case. Keep a dated diary of each incident, with the time, what happened, how long it lasted and who saw it, and save any photos, videos or messages. If anyone is in danger or a crime is taking place, call the police first.

Yes: the Housing Ombudsman Service looks at complaints about social housing providers in England, and Abri is a member of its scheme, so it covers complaints by Abri residents about housing management such as repairs, charges, antisocial behaviour and complaint handling. The Housing Ombudsman Service generally expects Abri to have had the chance to put things right first, so keep a record of every call, email, visit and reference number.

Repairs promised and not done? We help you write the complaint in minutes through our complaint process, drawing on thousands of complaint letters that actually worked.

Nothing has been reported about Abri here yet. Our research shows what typically goes wrong at large housing associations: repairs that are slow to be booked or left unfinished, damp and mould that keeps coming back, service charges that are hard to check, rent account and arrears errors, antisocial behaviour that drags on, and complaints that are slow to move from one stage to the next.

Mould back after a repair, or a service charge you cannot make sense of? Be the first to report it: your case opens the record for the next Abri tenant with the same problem.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Abri through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Abri can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.