Riverside Housing complaint?

Do you have a dispute or a bad customer experience with Riverside Housing? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Call Riverside on 0345 111 0000, a line that is open around the clock and also takes emergency repairs, or email info@riverside.org.uk. Riverside tenants can also report repairs, pay rent and raise a complaint through the My Riverside app and portal, or use live chat on the Riverside website. Former One Housing customers have their own phone line, listed on the Riverside complaints page, and homes run by Riverside Scotland have their own website and contact details. Have your address and tenancy reference ready, and ask for a reference for every repair or complaint.

Repair booked and not done, or a rent account that does not add up? Start your complaint here as well: we push it out to Riverside Housing by email, social media and printed letters.

Report a repair to Riverside through the My Riverside app or portal, by calling 0345 111 0000 at any time, or by email to info@riverside.org.uk, and ask for a repair reference each time. Say exactly what is wrong and which rooms are affected, add dated photos, and say clearly if it is damp and mould or if the problem affects heating, water, electrics or safety. Tell Riverside if anyone in the home is vulnerable, has a health condition, or is very young or elderly.

Keep a list of every reference, appointment and visit, including visits where the job was left unfinished, and photograph mould with the date visible each time it returns, so a repeat problem reads as one ongoing case rather than a string of separate jobs.

Mould back after every treatment? Put the history through our complaint process and our trained AI opens a case for you, then keeps coaching on what to reply to Riverside and when to push again.

Yes. One Housing, a London housing association, has joined Riverside, so former One Housing customers now deal with Riverside. They still have their own phone line, which Riverside lists on its complaints page. Keep your old One Housing tenancy reference with any new Riverside reference, and quote both when a repair or complaint started before the change.

Yes: the Housing Ombudsman Service looks at complaints about social housing providers in England, and The Riverside Group Limited is listed among the landlords it covers, so that includes Riverside homes in England. The Housing Ombudsman generally expects Riverside to have had the chance to put things right first, so keep a record of every repair reference, call, email and letter.

Disrepair you want set out properly? We help you write the complaint in minutes, drawing on thousands of complaint letters that actually worked.

Nothing has been reported about Riverside Housing here yet. Our research shows what typically goes wrong at large housing associations: repairs that are slow to book or need repeat visits, damp and mould that returns, rent and service charge account errors, antisocial behaviour that is not dealt with, and calls passed between teams before anyone takes the problem on.

Mould that keeps coming back, or a repair reference that never turned into a visit? Be the first to report it: your case becomes the record the next Riverside tenant with the same repair can point to.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Riverside Housing through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Riverside Housing can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.