1xBet complaint: Bookie cancel all my winnings

Bookmaker has canceled all my winnings. On 28.12.2023, I opened an account with 1xbet and deposited 3151.24 MDL. By 30.12.2023, my balance was 20000 MDL. When I tried to withdraw some money, I received a rejection with instructions to contact the security team. I provided the security team with the requested documents, including a photo of my ID card, photos of the bank card (with only the first 6 and last 4 digits visible), and a selfie holding my document next to my device displaying messages from the security department.

I was then asked about my acquaintance with two individuals, one of whom I know through a shared sport. Subsequently, they informed me that all my winnings were canceled. Before this, my account balance was 31000 MDL. I primarily placed bets on basketball. I had never used 1xbet before and did not have multiple accounts.

1xbet did not provide evidence when requested. I am seeking a refund of my winnings of approximately 28000 MDL (around 1750 USD).