1xBet complaint: 1xBet missing loyalty points despite daily betting for months

Subject: Formal Complaint Regarding Missing Loyalty/Promo Points Despite Consistent Betting Activity

Dear 1xBet Customer Support,

I am writing to express my serious dissatisfaction with the way loyalty/promo points are being credited to my account.

I have been consistently active on your platform, placing bets almost every day. Over the past three months alone, my total betting activity has exceeded KSh 150,000. Despite this continued activity, I have not received sufficient loyalty/promo points to redeem even the minimum required amount of 50 points.

I find this extremely concerning and unacceptable. How is it possible for an account to remain active almost every day for months, with betting activity exceeding KSh 150,000 in just three months, yet still fail to accumulate the minimum 50 points required for redemption?

I understand that promotional points may be subject to specific terms and eligibility criteria. However, given my consistent activity, I expect a clear and transparent explanation of how points are calculated, why my account has accumulated so few redeemable points, and whether all eligible bets have been properly credited.

My account details are as follows:

Account ID: 454483157 Registered name: Athman Higa Period of concern: Several months, including the past three months

I request that your team:

Review my account’s betting and loyalty-point history for the past three months and verify whether all eligible bets have been correctly accounted for. Explain clearly why I have not accumulated the minimum 50 redeemable points despite my consistent betting activity. Investigate any possible technical issue or error that may have prevented points from being credited to my account. Correct any missing points if your investigation confirms that eligible points were not awarded.

I have remained an active customer, and I believe I deserve transparency, fairness, and a proper explanation rather than repeatedly being told that I have not collected enough points.

Please treat this complaint seriously and provide a specific response addressing my account and the issue raised, rather than a generic explanation of your loyalty programme.

I look forward to your response and a satisfactory resolution.

Kind regards,
Athman Higa
Account ID: 454483157