Zumper complaint?

Do you have a dispute or a bad customer experience with Zumper? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Zumper customer service is reached by email at support@zumper.com and through the Contact Us request in the Zumper help center, linked in the contact details at the top of this page. Zumper's help center says it does not offer phone support and handles support online. Include the email on your Zumper account, links to the listings involved and screenshots of the problem, which Zumper asks for when it troubleshoots an issue.

Listing or billing problem you want on record? Raise it with us as well, and we push it out to Zumper by email, social media and printed letters.

Zumper's help center says a Premium listing plan is billed upfront for the first month and then charged on the same day every month until a cancellation is submitted, and that cancellations need notice under the terms of your plan agreement. Its help article gives a billing link for the cancellation request and says to email support@zumper.com if you cannot complete it there; after cancelling, the plan stays active until the end of the current billing cycle.

Keep the confirmation of your cancellation request with its date, each invoice and your card statement, so you can show which charges came after the request.

Charged again after cancelling your plan? We help you write the complaint in minutes, invoices and dates side by side.

Zumper is a listing platform, so replies come from the landlord or property manager, not from Zumper, and Zumper's help center says it cannot contact landlords on your behalf. The reasons it gives include popular listings that receive many inquiries, landlords working through applications in order, set business hours, and replies that land in spam.

Calling the property on the number in the listing is usually the fastest route, and a listing that does not respond can be reported to Zumper so it can check the listing.

Not always. Landlords and agents post the listings themselves, and Zumper's own help pages warn about landlords who cannot meet in person, say they live abroad, or want money by Zelle, a payment app, Bitcoin or wire before you have seen the home. A rent far below the local going rate is another warning sign.

Nothing has been reported about Zumper here yet. Our research shows what typically goes wrong at online rental marketplaces: listings that are out of date or already rented, landlords who do not answer inquiries, listings that ask for money before any viewing, paid listing plans that keep billing after cancellation, and account or messaging problems on the platform itself.

Charged for a plan you cancelled, or asked for a deposit on a home you could not view? Be the first to report it: your case opens the record the next renter checks before paying.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Zumper through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Zumper can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.