Yorkshire Water complaint?

Do you have a dispute or a bad customer experience with Yorkshire Water? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

The Yorkshire Water customer service and complaints number is 0345 1 24 24 24, which its complaints page calls the quickest way to speak directly to one of its Complaint Managers. The same page also offers a call-back request, a page for writing in and a postal route. Have your account number, the property address and the dates involved ready, and note what was agreed on each call.

Leak, flooding or a bill to raise? Report it here too, and we push it out to Yorkshire Water by email, social media and printed letters.

Yorkshire Water handles complaints in stages: it aims to settle a complaint at the first stage, and if you are unhappy with that outcome you can ask for a second-stage review by a member of the team who has not handled your case, although its complaints page says not every complaint qualifies. Ask for that review in writing, quote the reference from the first reply, and say what is still wrong and the outcome you want.

Yorkshire Water has its registered office in Leeds; the full address is in the contact details at the top of this page. Keep a dated copy of everything you send.

In England, a drain that serves only your property and sits inside its boundary is usually the owner's responsibility, while a sewer or drain shared with neighbours, or running outside your boundary, is usually the responsibility of the water company, which in Yorkshire means Yorkshire Water. So a blockage that affects only your home is usually yours to clear, but one that also affects neighbours, or sits under the pavement or road, is usually one for Yorkshire Water.

Report a sewer blockage or flooding to Yorkshire Water as soon as it happens, photograph it, and keep the job reference.

Yes: the Dispute Resolution Ombudsman (DRO) runs the water adjudication scheme for customers in dispute with a participating water company in England and Wales, and Yorkshire Water is one of those companies. The DRO generally expects Yorkshire Water to have had the chance to put things right first, so keep a record of every call, letter and reference number.

Sewer flooding or a disputed bill? Bring it through our complaint process: our trained AI opens a case for you and keeps coaching you on what to send Yorkshire Water next.

Check before you let anyone in. People in Yorkshire Water t-shirts have turned up unannounced asking to inspect drains inside homes. Genuine staff carry photo identity cards and are happy to show them, and customers can set up a password that real staff will use when they visit.

Nothing has been reported about Yorkshire Water here yet. Our research shows what typically goes wrong at regional water companies: bills that rise with yearly price changes or estimated readings, leaks and bursts waiting for repair, interruptions and low pressure, sewer flooding and blocked drains, and roads and gardens left damaged after works.

Sewage backing up into your garden, or a meter reading that does not match your bill? Be the first to report it: your case opens the record for the next Yorkshire household with the same problem.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Yorkshire Water through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Yorkshire Water can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.