Vivid Homes complaint?

Do you have a dispute or a bad customer experience with Vivid Homes? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Vivid Homes residents can call 0800 652 0898, a freephone line that also takes emergency repairs around the clock, or use the online account, the chat on the Vivid Homes website and WhatsApp. Vivid Homes does not publish a customer email address, so for anything you may need to rely on later, use the online account or a form on the website and keep a copy. Have your address, your tenancy or account reference and any repair reference ready.

Repair, rent or service charge problem to raise? Start your complaint here and we push it out to Vivid Homes by email, social media and printed letters.

To report a repair or damp and mould to Vivid Homes, use the online account or call 0800 652 0898, and use the same number at any hour for an emergency repair. Ask for a repair reference each time, photograph the problem with the date, and note every appointment offered, missed or moved. For damp and mould, keep dated photos over time to show whether it is spreading, and note any effect on the health of people in the home.

Repair booked and not done? Our trained AI opens a case for you and keeps coaching: what to send next, when to push and how to escalate if nothing happens.

Vivid Homes handles complaints through its Customer Resolution Team in two stages: a stage 1 response, then a stage 2 review if you are unhappy with that answer. Vivid Homes aims to acknowledge a stage 1 complaint within 5 working days and answer it within 10 working days, and a stage 2 review has to be asked for within 15 working days of the stage 1 response. Say clearly that you are making a formal complaint, list what went wrong with dates and repair references, say what you want done, and keep the complaint reference.

Complaint to make about a repair or a charge? Set it out through our complaint process: we help you write it in minutes, with the dates and references in order.

Yes. The Housing Ombudsman Service looks at complaints about social housing providers in England, and Vivid Homes, as Vivid Housing Limited, is on its list of member landlords. The Housing Ombudsman Service generally expects Vivid Homes to have had the chance to put things right first, so keep a record of every report, call, letter and reference.

Neighbours with the same repair problem? We put your case alongside those of other Vivid Homes residents, and they can back it up with their own experience.

Nothing has been reported about Vivid Homes here yet. Our research shows what typically goes wrong at large housing associations: repairs that are slow to be booked or finished, damp and mould that returns after treatment, service charges that residents find hard to follow, rent account errors, and defects in new-build and shared ownership homes.

Living with a repair or damp that is not fixed? Be the first to report it: your case opens the record for the next Vivid Homes resident with the same problem.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Vivid Homes through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Vivid Homes can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.