Victorian Sliders complaint?

Do you have a dispute or a bad customer experience with Victorian Sliders? Report it through our website to maximize the chance of getting it resolved.

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Victorian Sliders takes calls on 01269-846200, and sales@victoriansliders.co.uk is its sales address rather than a consumer support desk: the company manufactures uPVC sash windows and supplies them through installers and trade customers, so it does not normally deal with homeowners direct. Quote the order or works reference your installer used, the survey date, and the size, colour and hardware of the units in question.

Your contract is usually with the installer who fitted the windows, so quote their order or works reference when you write to either of them. Frames damaged on delivery, or the wrong size, colour or hardware traced back to the survey? Bring it to us and we take it further by email, social media and printed letters.

Complain to the installer first: as a homeowner your contract is normally with the company that surveyed and fitted the windows, not with Victorian Sliders, which made them, so the fitter is answerable for a wrong size, a poor fit or damage found during installation. Put every request in writing and keep the survey sheet, the order confirmation and dated photographs.

Where the fault is clearly in the product itself, the fitter is the one who takes it back to the factory, and that is also how a guarantee on the units is normally claimed. If the fitter has gone quiet or has stopped trading, say so when you contact the manufacturer and set out the dates. Other homeowners left in the same position can back your case up here and say what got the factory involved.

Guarantee claims on Victorian Sliders windows normally go through the installer who supplied and fitted them, because the order reference, the paperwork and the fitting date sit with that company. Ask in writing who holds the guarantee, what it covers and how long it runs, and send photographs of the fault with the survey sheet and the order confirmation.

A claim moves faster when it is specific: name the unit, the room, the date the fault appeared and what has already been tried. Put it through our complaint process and we keep advising while the claim runs: what to send the fitter, what goes to the factory, and when to push again.

Victorian Sliders units that arrive damaged or in the wrong size should be recorded before anything is fitted: photograph the frame, the glass and the label, and note the damage on the delivery paperwork along with the date and the order reference. Do not let a damaged unit be installed on a promise that it will be swapped later, because that promise is much harder to enforce once the wall is closed up.

Report it in writing the same day to whoever placed the order, normally the installer, and ask for the replacement date in writing as well. Wrong sizes usually trace back to the survey, so the survey sheet is the document that decides who pays for the remake.

So far consumers reported 1 complaint about Victorian Sliders here, too few to show a clear pattern yet. Our research shows what typically goes wrong with window manufacturers and their fitters: lead times that slip past the date promised at the survey, frames or glass units delivered damaged, wrong sizes, colours or hardware traced back to the measurements, guarantee claims that bounce between the fitter and the factory, and remedial visits that are slow to be booked once the balance has been paid.

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Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Victorian Sliders through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Victorian Sliders can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.