Vicks complaint?

Do you have a dispute or a bad customer experience with Vicks? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Vicks consumer care in the US is run by Procter & Gamble and can be reached on 1-800-362-1683; the Vicks contact page, linked at the top of this page, also offers chat and answers to common questions. Consumer care usually asks for the pack, the lot or batch code and the expiry date printed on it, and where and when you bought it, so have those ready before you call.

Pack faulty or a product not as it should be? Raise it with us too, and we push it out to Procter & Gamble by email, social media and printed letters.

For a refund on a faulty Vicks product, contact Procter & Gamble consumer care on 1-800-362-1683 with the pack, the lot or batch code, the expiry date and proof of purchase, and ask what it can offer for that product. The store where you bought it is the other route: its own return policy decides whether it takes the product back, and some pharmacies do not accept returns of medicines.

Keep the pack and the receipt until the matter is settled, and photograph the code and the fault before you hand anything over.

Refund refused on a faulty pack? We help you write the complaint in minutes, with the lot code, receipt and photos set out.

If you had a reaction after using a Vicks product, stop using it and get advice from a doctor or pharmacist; for severe symptoms, seek emergency care. Then tell Procter & Gamble consumer care on 1-800-362-1683 what happened, with the product name, the lot code and expiry date from the pack, when you used it and how much.

Keep the pack and any remaining product, and write down the dates, the symptoms and any treatment you received.

Reaction after using a Vicks product? Bring it through our complaint process: our trained AI opens a case for you and keeps coaching you on what to send and when to push again.

A warranty claim on a Vicks humidifier, vaporizer or thermometer goes to Kaz USA, a Helen of Troy company, which makes those devices under licence from Procter & Gamble and runs its own consumer support through the Vicks humidifiers website. Procter & Gamble's Vicks consumer care handles the medicines, not the devices.

Have the model number from the label, proof of purchase with the date, and a short description of the fault with photos or a video, and check the manual or warranty card for the warranty that applies to your model.

Nothing has been reported about Vicks here yet. Our research shows what typically goes wrong at over-the-counter medicine brands: packs that arrive damaged or with a broken seal, a product that looks, smells or tastes different from usual, reactions after use, changes in formula or pack size, and refunds for faulty products that are hard to get from the store or the maker.

Found something wrong with your own Vicks pack? Be the first to report it: your case opens the record the next Vicks buyer checks, and other buyers with the same batch can back it up.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Vicks through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Vicks can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.